Last updated: August 15, 2026
Smiley Bins (Pty) Ltd ("Smiley Bins," "we," "us," or "our") provides weekly wheelie bin cleaning services to residential customers in Ekurhuleni and surrounding areas. Our service includes cleaning your wheelie bin once per week, scheduled after your regular municipal collection day.
Monthly subscription: R150 per month per household
Billing cycle: Monthly, starting from your signup date
Free first month: Selected early customers may receive their first month free as part of our proof-of-concept launch. After the free period, the standard R150/month rate applies unless you cancel.
Payment method: Monthly payments are processed through our secure payment provider. You authorize us to charge your chosen payment method each month.
Schedule: We will clean your bin once per week on your assigned route day, typically the day after your municipal collection day. We will confirm your specific route day after signup.
Access: You agree to ensure your bin is accessible on your scheduled service day. If we cannot access your bin due to locked gates, dogs, or other obstacles, we may skip that week's clean without issuing a refund.
Service standards: We aim to clean your bin thoroughly each week. If you are not satisfied with a cleaning, please contact us within 24 hours and we will arrange a re-clean.
Service interruptions: We will make reasonable efforts to notify you in advance of any service interruptions due to public holidays, extreme weather, or operational issues.
Cancellation: You may cancel your subscription at any time by contacting us via email or through your account dashboard. Cancellations take effect at the end of your current billing period.
No refunds: We do not offer refunds for partial months. If you cancel mid-month, you will continue to receive service until the end of your paid period.
Pause option: If you need to temporarily pause your service (e.g., during a holiday), please contact us. We can pause your subscription and billing for a specified period.
We reserve the right to change our pricing or modify our service terms with at least 30 days' notice via email. Price increases will not apply to existing customers until the start of their next billing cycle after the notice period. If you do not agree to the changes, you may cancel your subscription before they take effect.
Our service is limited to cleaning the exterior and interior of your wheelie bin. We are not responsible for:
Our total liability to you for any claim related to our service will not exceed the amount you paid for that month's service.
You agree to:
Your use of our service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA).
We reserve the right to suspend or terminate your service if:
In such cases, we will notify you via email and provide an opportunity to resolve the issue before permanent termination.
These terms are governed by the laws of the Republic of South Africa. Any disputes arising from these terms or our service will be subject to the exclusive jurisdiction of the South African courts.
If you have any questions about these terms, please contact us:
Email: info@smileybins.co.za
Address: Smiley Bins (Pty) Ltd, Ekurhuleni, South Africa
Note for POC phase: These terms of service have been prepared for our proof-of-concept launch. Before full commercial operation, we recommend obtaining legal review to ensure complete compliance with South African consumer protection laws and other applicable regulations.