Privacy Policy

1. Introduction

Smiley Bins (Pty) Ltd ("we," "us," or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013. This privacy policy explains what information we collect, how we use it, and your rights regarding your personal data.

2. What Information We Collect

When you sign up for our wheelie bin cleaning service, we collect:

• Contact details: Your full name, email address, and phone number
• Service address: Your street address, suburb, and city where the service will be provided
• Payment information: Payment method details and transaction records (processed securely through our payment provider)
• Service records: Dates of service, route schedule, and subscription status

3. Why We Collect Your Information

We use your personal information to:

• Deliver our weekly bin cleaning service to your home
• Process your monthly subscription payments and send invoices
• Communicate with you about your service, including scheduling, service confirmations, and any issues
• Send service-related emails (welcome, service completed, payment reminders)
• Manage and improve our service operations

We will not use your information for marketing purposes without your separate consent, and we will never sell your personal data to third parties.

4. How Long We Keep Your Information

We retain your personal information for the duration of your active subscription plus one year after cancellation. This allows us to:

• Handle any billing disputes or service inquiries
• Comply with tax and accounting requirements
• Make it easy for you to reactivate your service

After this retention period, your personal information will be securely deleted or anonymized.

5. Who We Share Your Information With

We only share your information with:

• Our service crew: Who need your address and route day to deliver the service
• Payment processors: To handle your monthly subscription payments securely
• Email service provider: To send you service-related communications

All third-party providers are required to protect your information and only use it for the specific services they provide to us.

6. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. This includes:

• Secure encrypted storage of customer data
• Regular security updates and monitoring
• Restricted access to personal information on a need-to-know basis
• Secure payment processing through certified providers

7. Your Rights Under POPIA

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to our legal retention obligations)
• Object: Object to the processing of your information in certain circumstances
• Data portability: Receive your personal information in a structured, commonly used format

To exercise any of these rights, please contact us at the details below.

8. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa:

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through our website. The "Last updated" date at the top shows when this policy was last revised.